About this role
Be the first point of contact for staff IT issues at a Tampines based employer, resolving desktop, account and connectivity problems and escalating what you cannot fix. We are looking for someone patient, methodical and good at explaining technical fixes in plain language.
This is a permanent, full-time IT support position in Tampines, working Monday to Friday during standard office hours.
Responsibilities
- Triage incoming IT requests by phone, email and walk-in, and log them in the ticketing system.
- Resolve desktop, laptop, printer, email and network problems at first contact where possible.
- Set up new user accounts, access rights and company devices, and remove access on exit.
- Maintain the asset register and keep spares, cables and peripherals in usable condition.
- Escalate unresolved or repeating issues to the infrastructure team with clear detail.
- Keep written how-to notes so common problems can be solved without escalation.
Requirements
- Diploma in Information Technology, Computer Studies or equivalent experience.
- One to three years of deskside or helpdesk support experience.
- Confident with Windows 10 and 11, Microsoft 365, Active Directory accounts and basic networking.
- Able to prioritise a queue of requests and keep users informed of progress.
- Clear spoken English and a calm manner under pressure; Mandarin is useful for some users.
- Willingness to work occasional after-hours support during major rollouts.
What we offer
- Basic salary of $2,800 to $3,500 per month, depending on experience.
- CPF contributions, paid annual leave and medical benefits.
- A permanent helpdesk role with a defined path into infrastructure or systems administration.
- Vendor training and certification support.